Skip to Content
Streetsblog New York City home
Streetsblog New York City home
Log In

In His Own Words: One Deliverista Speaks About Not Being Allowed To Use A Bathroom

Delivery workers are treated badly. File photo: Gersh Kuntzman

A new City Council bill would require restaurants to let food delivery workers use the bathroom when they pick up food. The proposal follows a flashpoint meeting of an Upper West Side community board that rejected a bid to recommend that basic human decency. Given the importance of the issue, we asked delivery worker Edvin Escalante about what happens during a shift.

I saw signs in East Village, there's clear signs outside that say if you want to use the restroom, they'll charge you $3.

Just Salad is one of the restaurants that did it. It was a rainy day and I needed to use a restroom. I went there. I said, "Please, can I use your restroom?" They said, "No, it's only it's only for customers. I can't give it to you because you're not a worker of ours."

I said, "But I'm delivering your food. I'm taking your food." He said, "No, you're taking the food for Uber, not for us."

So they deny me the use of the bathroom and I had to explain, "Listen, I am getting food from your restaurant, not from Uber. So I need to use your restroom."

Of course, it's disrespectful, and devalues our labor. They need to understand that, you know, during the pandemic, it was me who was taking out all those deliveries. And the restaurants are also profiting from our labor. Everybody's profiting from our labor, and the fact that they don't want to give us access to the restrooms is so stressful.

It's also not valuing what we do.

— As told to Dave Colon

After initial publication of this story, a spokesman for Just Salad said that denying delivery workers access to bathrooms "does not reflect our policy."

"Couriers are allowed to use any of our restrooms that are open to our customers or public," added the spokesman, Diego Diaz. "We value all delivery couriers we work with."

In a request for clarification, Diaz added, "We are currently speaking with store staff at this location to investigate what happened. Regardless, we can use this as a learning moment to reiterate this policy at ALL locations. Genuinely thank you for bringing it to our attention."

Stay in touch

Sign up for our free newsletter

More from Streetsblog New York City

Monday’s Headlines: Who’s a Good Boy Edition

Too many of our four-legged family members are being killed by car drivers. Plus other news.

July 15, 2024

Delivery Worker Minimum Wage Shows Promise … For Some, Data Shows

New data from the city's Department of Consumer and Worker Protection shows minimum wage is bringing order to a previously wild industry.

July 15, 2024

SUV Driver Kills Girl, 3, in Harlem, Wounds Mom And Young Brothers

The girl's death marks another grim entry into a crisis of pedestrian traffic deaths this year.

July 12, 2024

Moped and E-Bike Safety Legislation Becomes State Law

Retailers must register mopeds at the point of sale, in addition to giving new owners safety information, under new legislation signed by Gov. Hochul on Thursday.

July 12, 2024

Roadway Dining May See Dramatic Decline Under Eric Adams As Deadline Looms

Fewer than two dozen restaurants are in the pipeline for roadside seating, according to public records.

July 12, 2024
See all posts