Skip to Content
Streetsblog New York City home
Streetsblog New York City home
Log In
311

NYPD Ignores Council Request for Info on Allegedly Fraudulent 311 Responses

The NYPD has defied a City Council request for records related to the police department's alleged mishandling of 311 complaints about illegal parking, a Council spokesman told Streetsblog.

Council leaders had asked the NYPD to provide materials related to 14 service requests to 311 about illegal parking that police officers had marked as resolved despite never responding to the scenes of the infractions, according to council investigators.

The standoff stems from an Oct. 12 letter to Police Commissioner Dermot Shea from Speaker Corey Johnson, Transportation Committee Chairman Ydanis Rodriguez and Oversight and Investigations Committee Chairwoman Vanessa Gibson asking the department to provide the requested records by Wednesday, Oct. 20. But the police didn't provide the materials, said Council spokesman Kevin Groh, nor did the agency respond to the council letter at all.

The NYPD's failure to respond comes as the Transportation and Oversight committees will hold a joint hearing on Tuesday to discuss 311 as part of a broader examination Vision Zero, Mayor de Blasio’s program aimed at eliminating traffic deaths. (The NYPD and City Hall did not respond to requests for comment from Streetsblog.)

The deadline for the NYPD to respond was one day before Streetsblog published an investigation into the agency's handling of 311 complaints about driver misconduct. In its analysis of more than 26 million 311 complaints dating back to 2010, Streetsblog found that police routinely ignore notifications about illegal parking, chronically reckless driving and abandoned vehicles, which is fostering a culture of lawlessness on city streets that residents say is getting worse as traffic deaths climb to their highest point in years. The NYPD did not respond to Streetsblog's story either.

The Council's Oversight and Investigations Division conducted its own inquiry into the NYPD's handling of illegal parking complaints over the summer. Investigators filed 50 service requests to 311 about illegal parking and placard abuse, and found police did not properly respond to 36 of them. In 14 of those cases, officers did not respond to the scenes at all, despite saying they did.

The records the NYPD did not provide related to those 14 complaints. The Council is seeking the names of the officers assigned to the service requests, their activity logs, the GPS location history of their vehicles and other records.

"Enforcement of illegal parking rules isn’t merely an important tool in making sure drivers are following the rules of the road, it is also a serious safety priority," the council leaders wrote to Shea. "With traffic fatalities at their highest point in nearly a decade, illegal parking violations must be taken seriously."

Streetsblog's investigation further revealed:

  • The NYPD now closes thousands of service requests about driver misconduct each year in under five minutes, up from only five such complaints closed so quickly in 2010. Former city officials said it was implausible that officers were actually investigating and resolving so many complaints in under five minutes, given it takes the NYPD more than seven minutes on average to respond to even the most critical emergencies.
  • Officers rarely write tickets in response to 311 reports on driver misconduct, and they routinely dismiss driver misconduct reports as outside the police department’s jurisdiction. Former city officials said such offenses are clearly a police responsibility.
  • Residents who collectively have filed more than 1,000 driver misconduct service requests say those efforts have almost never led to the problems being addressed.
  • Some reported receiving harassing messages after filing complaints.
  • One Brooklyn precinct — the 78th in Park Slope — appears especially dismissive of 311 complaints about driver misconduct, with 16 percent of them this year closed in under five minutes.

The withheld 311 records are not the only way in which the NYPD is defying the Council on parking enforcement matters. In their letter, Council leaders also wrote that the police still have not complied with Local Law 6. That statute, passed last year, mandated the NYPD investigate illegal parking and parking placard abuse hot spots each week and report back to the Department of Investigation, the mayor and the Council on what they found.

"We have received no reports from you, and our understanding is that, to date, NYPD has not performed any of the evaluations required by this law," the letter reads.

Stay in touch

Sign up for our free newsletter

More from Streetsblog New York City

Cough, Cough: Adams Administration Hands Largest Ever Idling Law Exemption to NJ Charter Bus Company

Academy Bus Lines requested the exemption — the largest in DEP's history — after receiving more than $500,000 in idling violations. But there is some good news.

December 19, 2025

Hochul Vetoes Bill Mandating Two Operators on Most Subway Trains

The veto from Hochul came over the concerns of organized labor who saw the legislation as a way to make subway travel safer.

December 19, 2025

Pedestrian Killed by Hit-and-Run Driver on Crowded Lower East Side Street

The driver kept going. EMTs took the badly injured woman to Bellevue Hospital, where she died.

December 19, 2025

NJ Legislature Poised to Pass Victim-Blaming E-Bike Restrictions

An e-bike registration bill is speeding through the New Jersey Legislature after several crashes in which drivers killed young cyclists.

December 19, 2025

Friday’s Headlines: Streets Master Plan Edition

Speaker Adrienne Adams explains why she didn't bother holding Mayor Adams accountable for following the law. Plus other news.

December 19, 2025

Streetsblog’s ‘Car-Free Carolers’ Bring the Joy, Mirth and Ho-Ho-Hope to this Holiday Season

Streetsblog's singers are back, belting out their parody classics to make a serious point: New York's roadways don't have to be dangerous places for kids and lungs, but can be joyous spaces for people to walk around, shop, eat or just ... hang out.

December 18, 2025
See all posts