Citi Bike Resumes Service After a Day and a Half Out of Commission

This bike-share station in Lower Manhattan is now online. Photo: David Meyer
This bike-share station in Lower Manhattan is now online. Photo: David Meyer

New Yorkers looking to get back in a bike-share saddle were out of luck this morning. After Motivate shut the system down at 11 p.m. Wednesday night in response to heavy snowfall, it was still offline during the a.m. commute today, even though the streets were mostly clear of snow:

Motivate started to reactivate the system this afternoon, with bikes available to be undocked at 250 of its 610 stations (bikes can be docked at all stations).

It’s standard procedure for Citi Bike to halt operations during a winter storm and the ensuing snow clearance. But what’s the protocol for bringing stations back online once the streets are plowed?

Motivate hires contractors to clear snow from stations after a storm. “As you can imagine, digging out on-street stations that in the plow zone after the storm takes time, especially with heavy, wet snow and below-freezing temperatures,” said Motivate spokesperson Dani Simons. “As the system has grown we have worked to be able to meet the growing challenge that snow presents.”

Waiting for stations to get shoveled, though, might be an excess of caution:

Citi Bike will be bringing the rest of its stations online on a rolling basis. You can check the system map to see which stations are operational.


Citi Bike Ridership Begins to Climb Out of Its Slump

Summer sales and ridership numbers show Citi Bike, at last, is on the rebound. The bike-share program grew by leaps and bounds as New Yorkers embraced it immediately after the May 2013 launch, but before long, subscribers grew frustrated with unreliable service caused by buggy software and other operational problems. Sales and ridership slumped. In fiscal year 2015, […]