Early Adopters Take NYC Bike-Share for a Spin

Lower East Side residents Tom Cole, left, and Stephen Donovan, right, unlock their first bike-share bikes on Allen Street. Photo: Stephen Miller

Today, New Yorkers turned out under sunny skies to try out bike-share for the first time. Citi Bike went live at 11:00 a.m., but a few New Yorkers discovered that their keys were working at some stations before the official start time this morning. By noon, it was easy to spot people pedaling bright blue bikes without being on the lookout for them.

Opening day hasn’t been without hiccups: Bike availability data has been offline since the system launched this morning, leaving mobile applications rendering empty maps. Although the Citi Bike website is not displaying stations right now, DOT’s map will help you find the nearest bike-share station today. While bike availability information is unlikely to be a serious issue on the first day users try out the system, knowing how many bikes and docks are open will be essential info as more people use Citi Bike.

On the last day of a holiday weekend, though, the bike-share users I spoke to were simply enjoying the system. Josh Watson used his first bike-share ride this morning to go from his home in Fort Greene to the gym in Brooklyn Heights. “I like the fact that I can take it to work in the morning and not take it home if I don’t want to,” he said, contrasting it to riding a personal bike. “It’s much more flexible.”

Chris McNally of Crown Heights, who won her Citi Bike membership in a silent auction at last September’s fundraiser for Streetsblog and Streetfilms, also cited the program’s convenience. “I take the train into Manhattan at least once a week, but then I’m always sorry I don’t have my bike. To get east-west is a big problem,” she said.

Vinegar Hill resident Anton Dudley was taking his first bike-share ride on York Street. “We don’t have bike storage in our building,” he said, adding that he last rode a bike five years ago. “I’m very excited, actually. We’re just going to get a helmet right now.”

On the Lower East Side, Tom Cole was checking out a bike on Allen Street. He said the bike he owned was stolen recently. “I live in a third-floor walk-up, so I was excited about this because I don’t have to worry about parking a bike on the street,” he said.

Ivy Whitehead rode her own bike from her home in East Flatbush to DUMBO to try out bike-share this morning. Before moving back to her native Brooklyn, Whitehead lived in Paris. “I didn’t understand why they didn’t have it here,” she said. “It’s about time.”

  • Ben Kintisch

    I had a great day with the bikes. One tip though: when you dock the bikes you have to slam it in like you mean it!

  • Bronxite

    Noticed a lot of people sitting on the docked bikes in the Village tonight (or running through the peddles). I hope they are durable enough to handle that kind of abuse. I never saw that in other cities (DC, Miami)

  • AdamDZ

    Major fail. Can’t reset the passwd from the website. Have to call. WTF? This isn’t the 80s CitiBike. I can’t suddenly log in, so I can’t activate my key. I have been trying to call since Sunday. This morning I have been on the phone for over 15 minutes.

  • Anonymous

    I also had some trouble because I forgot my password (their password requirements are so stupidly restrictive that I had to invent such an contorted password that I couldn’t remember). I tried to reset it to no avail; I wasn’t even sure what my username was, and what surprised me the most was that not only do you have to remember the answer to your “secret question” but you have to remember the question too. (I suppose you could try to answer all possible questions, but then I worry the system might lock you out due to too many unsuccessful attempts.)

    What saved me in the end was that I went to their “create new account” screen to look at the stupid password requirements, and asked myself “what password would I make up to fulfill all these requirements?”, tried that password, and it worked! (Turns out I did remember my username correctly.)

    My problem was that I’ve mostly given up on passwords and have come to rely on “reset password” nearly every time I have to log in to a website that I use only infrequently. I don’t expect to log in to citibikenyc.com that often.

    My suggestion: write the password down or use software that remembers it for you.

  • Anonymous

    I had the passwd written down. It just no longer works. I eventually got through after combined 30+ minutes of waiting on hold and got disconnected. I get busy signal most of the time. Why can’t they have a reset link on the website is totally beyond me. This is a fail.

  • Anonymous

    Yay! FInally got through and had my key activated. I took a bike for a spin, no problems. They’re slow, very low gearing, but soft and comfortable, except the seat was tilted too far forward for my liking, but it was a minor issue. Brakes are adequate and shifts just fine. I’ll probably take it for a longer ride for lunch.

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