Is UPS Finally Getting It? Top Exec Offers Some Evidence

This double-parked UPS truck created a dangerous situation. Photo: Gersh Kuntzman
This double-parked UPS truck created a dangerous situation. Photo: Gersh Kuntzman
Thomas Madrecki
Thomas Madrecki

Earlier this month, Thomas Madrecki, the director of Urban Innovation and Mobility for UPS, published an op-ed in Coord that called for “safer, less congested and more livable streets.” But the piece was definitely not a stinging rebuke of his own company, whose drivers block bike lanes, park illegally and double-park all over the city. So Streetsblog Editor Gersh Kuntzman reached out to the D.C.-based Madrecki to fill in the yawning gap between his piece and reality. Here is a transcript of that interview, edited only for length and clarity.

Gersh Kuntzman: Your piece opened with what I thought was a salvo against UPS: “As a cyclist myself, I frequently remark that viewing the transportation environment as a cyclist distinctly changes your point of view on things. It’s a shift in perspective that forces you to confront what works and what doesn’t — sometimes even to the point of peril/potential harm as you navigate from Point A to Point B.” So you get it, right?

Thomas Madrecki: I pretty much bike every day. It’s mildly terrifying to leave home.

GK: The biggest problem we cyclists face is your trucks are all over the place.  In the Coord piece, you state that as a UPS driver, “you know that there’s limited parking, everywhere you go — and that frequently, because of e-commerce, you’re not just going to places with clearly marked loading zones.” So why isn’t UPS fighting the city every day to create more loading zones and less on-street storage of private cars.

TM: Loading zones in every city are different. in Chicago, loading zones were created because a business would request one in front. Then, even if that store closed 30 years ago, there might be a loading zone still there. But almost everywhere, there just aren’t enough. The idea of a loading zone needs to be revisited. If you think about what freight was 20 years ago, UPS was mostly a business-to-business company. We’re now mostly business-to-consumer. That means every house is basically a freight recipient or a freight generator today. There is a plethora of free parking for residents, so of course, the UPS truck has to double-park. There is literally nowhere to go. That’s the reality today. Until a city is brave enough to get rid of personal vehicle spots, this will be the problem.

GK: How does New York City compare to other cities?

TM: It is amazing to me that there is so much free parking. Why can you drive into Nolita and just hang out all day while your car just sits there? You don’t need that parking. There are other transportation options, like subways or buses or Citi Bike. The use of the curb could be allocated to other things that don’t have that other mode: restaurant deliveries, trucks, freight, or allocating curb space to e-scooters or bike share.

GK: So, again, you mention in the Coord piece that UPS is facing incredible challenges that have been “accelerated by e-commerce growth and the rapid rise of home delivery expectations. More packages than ever before need to be delivered, and those packages are less consolidated to single addresses than ever before, too.” But isn’t it your job to demand changes by local governments so that you’re part of the solution, not part of the problem?

TM: That’s why my role exists. When I talk to government, I say that freight is the red-headed stepchild of urban planning. There’s a misunderstanding about how UPS functions. People always show me pictures of two UPS trucks next to each other. Well, that’s because they’re both full. There’s that much stuff coming into that area that we needed to send two trucks. Or people say, “Why doesn’t the driver park two blocks away and then use hand trucks?” If there’s no loading zone and he has to push two hand trucks, you can’t plausibly think he’s going to park two blocks away.

GK: I plausibly think that. I think that maybe you are asking your drivers to deliver too many packages, forcing them to park at the most convenient spot for them. I’ve been told that the drivers can’t come back to the depot until the truck is empty. You should give them smaller trucks so they don’t have to cut corners.

TM: What a driver is looking to do is balance the efficiency with the volume that he has. If you’re delivering kegs of beer, for example, it’s even more implausible that the delivery worker will walk two blocks. We are trying to deliver the maximum possible, but also balance it with keeping the network moving. If our vehicles are too small, we’ll have to add more of them. If we used small van, we would need two-and-a-half times more vans.

GK: In the Coord piece, you also said that UPS pays “its fair share in parking tickets.” You know that’s not true because the city’s Stipulated Fine Program reduces your fines. Our own study showed that UPS alone might have saved $15 million last year.

TM: Well, drivers in New York are responsible for tickets that are clear safety issues, such as running a red light. We’ve done that internally. The Stipulated Fine Program was arrived at between the carriers and the city to have something that is cost-neutral. We don’t contest tickets [for double-parking] in court, so we don’t take up the city’s time. It should come out as neutral.

GK: So why, at long last, do your trucks not even use loading zones or pull in at pumps when space is available on the curb?

TM: Our drivers are advised not to back up the vehicle. That’s the number one cause of avoidable crashes. The best practice that comes out of that is that loading zones shouldn’t be in the middle of the street, but should be where they can be easily entered and exited. There are very nitty-gritty design guidelines, but streets are done by planners and engineers, so what if you applied UX design principles to city streets. so we can figure out how drivers interact with the streets. Streets would look and feel differently than they do today. We need a people-centric approach. The curb is the epitome of the free market and it should be priced to incentivize one mode over another.

GK: In the Coord piece, you boasted of “30 cycle logistic pilot projects all around the world, using our innovative e-assist cargo bikes to deliver in the last mile.” We don’t have that here.

TM: No, but we are actively discussing it. We just deployed a cargo bike in Seattle. and we are talking to several other cities.

GK: How does it work?

Other cities get the good stuff. Photo: UPS
Other cities get the good stuff. Photo: UPS

TM: I’ll send you a video link of our cargo bike system. The bike itself gets a lot of attention, but the actual innovation is that instead of a truck going from depot to multiple places in the city, this system creates a staging area adjacent to the area where you’re going to deliver. There’s a requirement of some curb space for a staging area, which could be provided by the city or a local real-estate developer. The truck brings a trailer-style caboose to the staging area. That trailer has four modular boxes on it. Each of those boxes is put on the cargo bike one by one. So the truck driver drops the trailer in the staging area and the bike is already there. so that bike rider reports there and reports to the mini hub. But the key is dedicated curb space for staging. The original truck picks up the now-empty mini trailer at the end of the day.

GK: But we wouldn’t even need innovations if there was simply more curb space set aside for deliveries because we have eliminated on-street storage of private vehicles in the public right of way.

TM: I love it. I mean, of course that sounds selfish if someone at UPS endorses that vision, but I think the underlying thing there is that transportation is about people, goods and services, not cars. My view is that certain tensions/curb conflicts, etc. will always exist. But at the same time, I think there’s often a misunderstanding that we don’t have any shared interest/mutual benefit in reducing congestion, rethinking the curb, etc. Not to be all “kumbaya,” but I don’t think cyclists, pedestrians, transit advocates, urban freight and more have to be “opposed.” Transportation is a complex, multifaceted problem and I think working together we can better understand each other and how to design for a better future.


  • There is literally nowhere to go.

    Anyone who makes this kind of comment has lost all credibility. It is simply not true that there is “nowhere” to go. There is indeed somewhere to go; it might be a couple of blocks away from the house to which the UPS truck is delivering. Any ordinary person who is driving somewhere as part of his/her job is expected to find a legal spot; a UPS truck should be subject to the same expectation.

    But we wouldn’t even need innovations if there was simply more curb space set aside for deliveries because we have eliminated on-street storage of private vehicles in the public right of way.

    Yeah, very nice. But if UPS really wanted loading zones, it would have a policy of requiring drivers to find a legal spot. This policy would add significant time to deliveries; and the company could then could tell its customers to take it up with the City. This would add a great deal of urgency to the drive for loading zones.

    But as long as UPS is willing to advance the blatant lie that “there is literally nowhere to go”, we know that it is not serious about pushing for the creation of loading zones, and that it is content to continue have its drivers continue to double park.

  • djx

    “The biggest problem we cyclists face is your trucks are all over the place. ”

    That’s the biggest problem? No. This is just not true.

  • SteveOffutt

    Except that UPS’s competitors would not follow this same practice and they would lose market share. Unless all the delivery companies adhere to the “find a legal spot” paradigm, it falls apart.

  • That is a good point.

    So, then, the answer is probably not to expect private companies to act against their immediate short-term interests on pursuit of an uncertain long-term goal. The answer is to expect government to act in the public interest.

    Therefore, the appropriate remedy is enforcement. We need a fleet of tow trucks that are empowered to immediately tow any double-parked vehicle, including a delivery truck. And the public should be invited to call in tips.

    A realistic threat of towing would change drivers’ behaviour in a hurry. And, in that environment, the delivery companies would surely team up to lobby hard for the establishment of curbside loading zones.

  • Jim Kelly

    As soon as every UPS driver, or any other delivery company, is required to park 2 blocks away, your cost as a consumer will skyrocket. The next article will then be, Why Does It Cost So Much To Ship A Package?

  • Jim Kelly

    You’d be suprised how many small, local businesses depend on small package delivery companies to stay in business. Large 48′ trailers can’t service all areas. I, a retired UPS driver had this very scenario occur. Local police were on me about where I was parking. Rather than debate the police over the lack of parking, I informed the local businesses that the police were giving me heat about parking. Those business owners went before the city council and voiced their opinions and recommended the police back off. Never had another issue with being hassled about parking. Business will always trump all. Money talks.

  • To state the obvious, the right thing for the City Council to have done in order to protect the interests of those businesses would have been to create a curbside loading zone on their block. Their act of telling the police to back off just completely ignored the deadly hazard that double-parked vehicles cause for bicyclists. Sadly, the fact that the question of our lives doesn’t even enter into the conversation is not the least bit surprising.

    Double parking is of course worst of all when it also involves the blocking of a bike lane. For this reason, whenever I see a UPS truck or any other truck parked not in the bike lane but in the adjacent travel lane, I always stop and thank the driver for utilising this appropriate means of handling these less-than-ideal conditions.

  • And the answer to that question is “Because there are no loading zones”. This is how the public will come to understand the enormous costs that street parking imposes on society.

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  • Dang heck

    Sounds just like a weak Council & a corrupt police force.

  • Dang heck

    Like, literally choosing to not do the jobs we pay them for. People get fired for less.