Eyes on the Street: Pilot Dockless Bike Share on Staten Island is a Joke

We test out e-bikes from Lime and Jump.

A Lime bike on the campus of Wagner College in Staten Island. Photo: Gersh Kuntzman
A Lime bike on the campus of Wagner College in Staten Island. Photo: Gersh Kuntzman

This pilot can’t get off the ground.

Two companies are competing in the city’s dockless bike share pilot program in Staten Island, which began about a month ago when bright green Lime and bright red Jump bikes were deployed in the northern part of the forgotten borough.

I gave both companies a chance to work out the kinks before heading to The Rock on Saturday for a day of rentable riding. My finding: Both companies have disastrous, deal-breaking problems that remind me anew that Citi Bike is still the best system.

But that’s getting ahead of myself. Here’s my report:

Not Lime But LAME

Lime bikes are low-quality, single-gear two-wheelers whose electric assist system is simply underpowered for Staten Island hills.

But wait, there’s more: The Lime system is expensive, and the unlocking system so flawed that it frequently double-charged us. And the app lies about how much power is left on the bike.

Let’s unpack all of that.

Upon arrival on Staten Island, my girlfriend and I were pleased to discover many Lime bikes at the Staten Island ferry terminal.

I unlocked one without problem. My girlfriend unlocked one — the app said as much — but the rear wheel did not physically unlock, forcing her to unlock it a second time. This also happened on a different bike later in the day. These four “rides” showed up in her ride history as $0 or $.15 charges — but at the end of the day, all of the rides in her ride history added up to $11.75, yet $16.20 was deducted from her Lime wallet.

Hmmm….

Most important, on our first ride — an attempt to get up Grymes Hill so we could be like Thoreau — my Lime bike, which had shown up on the app as having a full charge, lost power and turned into a very heavy regular one-speed bike. Maybe I could have made it up Longview Road if I could have shifted to a lower gear, but without that option, I had to walk the last part of the hill. Here is a photo of how I felt about that:

Gersh thumbs down lime
Photo: Angela Stach

Even when I had full power, the Lime bike system only gives you a strong push right when you’re starting out — and are the least likely to need it. Going up hills is a challenge, even with the pedal assist.

Also, Lime’s e-bikes are expensive: $1 to unlock them, plus 15 cents per minute. So if you live 20 minutes from the ferry terminal — which would be the ideal use for a Lime bike — you’ll pay $4 for a ride home. That’s hardly going to convert people from the bus, cab or private car ownership.

A Lime customer adjusts the handlebars of a misaligned bike. Photo: Gersh Kuntzman
A Lime customer adjusts the handlebars of a misaligned bike. Photo: Gersh Kuntzman

And, the Lime bikes are rickety. Several bikes we tried had bent pedal cranks, one had misaligned handle-bars and two had broken kick-stands (which explains why so many bikes we saw were lying on their sides). On the downhill run on Victory Boulevard from Silver Lake Park to Bay Street, I felt several times as if the bike was going to skid out from under me.

Overall grade: D

A Big ‘Jump’ Backwards

I had problems with the Jump bike system even before I got to Staten Island.

Streetsblog reported earlier in the pilot that Jump’s app was having problems. But on Saturday, when I fired up the Jump app to register with my credit card, the app told me I could only rent Jump bikes through Uber, which bought Jump earlier this year.

Sure enough, when I fired up the Uber app, I was offered the option to rent a Jump bike. But my girlfriend’s Uber app did not give her that option, casting a pall over our romantic plans for tandem exploration of Staten Island.

Uber’s app told us to call Jump, which we did. A customer service rep told us that many people were experiencing the problem and that it was being worked on. Apparently, it wasn’t being worked on quickly enough, because when I got to Staten Island, my Uber app stopped offering the option to rent a bike.

You can't register for Jump on the Jump app. You can only search for bikes on the Uber app, which sometimes doesn't give you the "bike" option in the menu.
You can’t register for Jump on the Jump app. You can only search for bikes on the Uber app, which sometimes doesn’t give you the “bike” option in the menu.

Oddly, the option returned later in the day and I got a chance to rent a Jump bike, which cost $2 for 30 minutes (no initial fee).

Oh. My. God.

If this wasn't a still photo, you could see she was flying. Photo: Gersh Kuntzman
If this wasn’t a still photo, you could see she was flying. Photo: Gersh Kuntzman

The Jump bike is comparable to the Lime bike in the way that a Harley-Davidson Iron 833 compares to your kid’s Big Wheel tricycle. Similar to the Citi Bike e-bike, which earned my glowing review last month, the Jump e-bike’s pedal-assist power is formidable, making Staten Island mountains feel like flat straightaways. Plus, the power boost doesn’t kick in too early, so you don’t go flying into the intersection if you’re just trying to inch into an intersection to get ahead of a car with a turn signal on.

And the pricing was fair. I paid $2.17 (including tax) for a 29-minute ride. The same ride on a Lime bike would have cost $5.35 — nearly two-and-a-half-times more.

But until the Jump/Uber app is flawless, the system is unreliable. And transit systems that are unreliable are, effectively, useless for getting around.

Overall grade: D

Conclusion

The reward at Flagship Brewery. Photo: Gersh Kuntzman
The reward at Flagship Brewery. Photo: Gersh Kuntzman

Despite major letdowns by both Jump and Lime, my girlfriend and I had a great day on Staten Island — although we ended up walking miles because bikes were unavailable and her Uber app didn’t list “bikes” as an option until we were already back on the ferry. We did treat ourselves to a beer at the Flagship Brewery (motto: “Unforgettable Beer Brewed in the Forgotten Borough”) and devoured the copious Sri Lankan buffet with King of the Rock Vince DiMiceli at Lakruwana. But our mission to spend the entire day biking around Staten Island failed.

Even beyond the failures of Lime and Jump, I have serious reservations about any dockless system that does not include many more bikes per capita than the current pilot program. Without docks, or without a massive number of dockless bikes, the bikes disperse to the oddest places, such as in front of people’s houses, rendering them pretty useless to everyone else but him and his closest neighbors.

Clearly, there’s one way forward: the city must subsidize Citi Bike, as it does for all forms of mass transit, so that Citi Bike can expand to become a true utility — a basic municipal service like tap water or the subway. The pilot programs running in Staten Island, the Bronx and the Rockaways prove that only Citi Bike — which will soon be owned by Lyft — has the equipment, the technology and the experience to succeed…with a little more help from government.

Dockless bikes end up in random places. Photo: Gersh Kuntzman
Dockless bikes end up in random places. Photo: Gersh Kuntzman

UPDATE: After the story was published, I received the following explanation about why the Uber app wasn’t working properly on my girlfriend’s phone:

When the Staten Island Ferry travels between Manhattan and SI it may dip over into geofence that our system defined as New Jersey. We were not displaying bikes to people in the Jersey geofence. Her phone would have cached the location at that time and turned off the bike option, and the location wasn’t updated when the boat landed. We’ve now changed the way we are geofencing, so this shouldn’t happen any more.  It’s unfortunate that a corner case resulted in you having a bad first-time experience, but we’ve resolved the issue now.

  • AMH

    Very interesting–thanks for testing these out and reporting! I have yet to try a dockless bike, despite seeing Lime bikes in cities around the world (and littering the North County and Croton Aqueduct Trails). Jump sounds more promising–here’s hoping they get their buggy app working. An app should be an easier fix than crappy bikes.

  • I recently used the bike share in Pittsburgh, which is station based, but also relied on an app + the lock being on the bike itself. Took almost 15 minutes to check out due to repeated issues with the system.

  • Jeff

    Sounds like Jump is the clear winner, as there was really only a single software bug that (understandably) ruined the experience?

  • AMH

    That’s interesting–when I used Healthy Ride two years ago I didn’t need to use the app or even the kiosk–I typed a PIN into the bike’s GPS module and went, which couldn’t have been easier. Has the system changed?

  • I don’t get your grading. Did you compare specific points, in a chart, or is this just an overall feeling you had? One issue with JUMP and it gets the same D grade as Lime, with multiple issues? You are comparing dockless (or dock-optional in the case of JUMP) in a suburban area, where the density of bikes will necessarily be low, to a dock system in a dense urban area with high bike availability? Why? If not for dockless systems, there probably would not be any bikes in Staten Island at all. CitiBike is unlikely to ever get there.

  • com63

    I used Jump in SF and it was great on hills. I’m guessing the bikes in SI have the same specs. Seems like that is the clear winner.

  • Writer needs to explain why the Jump didn’t get at least a C- , the report seems to imply that the Jump is better than the Lime, I don’t understand the bad (same) grade.

  • SteveVaccaro

    No opinion on the bike share reviews, but this post gets top marks from me for making me laugh out loud repeatedly!

  • Same system, but to register your credit card you need to use the kisok or an app. They have started expanding the system with new stations that dont have a kiosk, so app only. We had issued where a lot of the bikes would not take the pin (error codes) or the screen on the bike wouldnt work at all.

  • A-Aron

    Kids these day was riding around on bay st back and forth. Try to rob people. I got rob with 2 color kids in front Dunkin donut at bay st but thank god I try ran in my car and drive away. Than group of them try to chase me with those bike and lucky there was police car pass by so they just stop chasing me……. so my suggestion please take it off those bike

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