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MTA’s Staten Island Bus Overhaul Points the Way Forward for the Rest of NYC

3:59 PM EDT on June 1, 2017

The MTA’s plan will increase service frequency on key routes, simplify routes so buses make fewer turns, reduce the number of stops in both Manhattan and Staten Island. Image: MTA

Staten Island's express buses are getting a complete overhaul, MTA officials and Borough President James Oddo announced yesterday. These changes will save people time by better aligning bus service with travel patterns -- and they could be a template for bus network improvements citywide.

Image: MTA
Image: MTA
Image: MTA

Staten Island express buses, which carry riders to Manhattan job centers, are plagued by reliability problems. The routes also have too many stops -- 27 on average before even leaving the island, despite the fact that 83 percent of riders board at 50 percent of those stops. In Manhattan, they're often stuck in congestion getting from Lower Manhattan to Midtown, even though only 4 percent of riders get on or off in between.

The MTA's plan, set for implementation in 2018, will increase service frequency on key routes, simplify routes so buses make fewer turns, reduce the number of stops in both Manhattan and Staten Island, and shift some bus travel from local streets to highways [PDF].

MTA Interim Executive Director Ronnie Hakim told the Advance the changes will yield "increased reliability, lower travel times, better frequency of service, [and] better headways" for Staten Island commuters. Next up is a public feedback period over the next few months.

Two years ago, Oddo asked the agency to review Staten Island's outmoded bus network, which has remained mostly unchanged since the 1960s. A plan to overhaul the borough's local bus routes is also in the works.

Staten Island's existing express bus network brings frustrated riders on a "tour of Staten Island." Image: MTA
Staten Island's half-century-old express bus network lugs riders on a "tour of Staten Island" before, eventually, bringing them to Manhattan. Image: MTA
Staten Island's existing express bus network brings frustrated riders on a "tour of Staten Island." Image: MTA

In addition to three public workshops, the MTA surveyed 2,000 riders and partnered with NYU's Rudin Center and TransitCenter for a hackathon last spring, where participants used MTA Bus Time data to shape proposals for service improvements, elements of which were reflected in the plan released yesterday.

Staten Island accounts for 5 percent of the city's bus riders, but the MTA's work there bodes well for the other 95 percent too, said Jon Orcutt and Tabitha Decker of TransitCenter.

In the past, MTA studies of bus service have been limited to smaller areas, like Co-Op City and northeastern Queens. With the Staten Island plan, Orcutt said, the MTA is thinking bigger and developing "best practices" that could eventually be part of a "rolling program" to improve bus networks across the city.

TransitCenter has provided the research muscle for the New York City Bus Turnaround Coalition, which is advocating for citywide improvements to reverse flagging bus ridership. Optimizing stop spacing and redesigning routes, as in the Staten Island plan, are two of the coalition's key recommendations.

"We think these are some of the core changes that do need to happen elsewhere," Decker said.

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