When Cuomo Talks About Transit, He Doesn’t Talk About What Riders Want

In four MTA-related speeches this year, Governor Andrew Cuomo said much more about Wi-Fi and cell phones than fast, reliable transit.
In four MTA-related speeches this year, Governor Andrew Cuomo said much more about Wi-Fi and cell phones than fast, reliable transit.

There’s a huge disconnect between the way Governor Andrew Cuomo talks about transit improvements and the service upgrades that transit riders actually want to see.

You're phone will have plenty of time to get to full battery on NYC's slowest buses in the nation. Photo: YouTube/NY Governor's Office
Your phone will have plenty of time to charge on NYC’s slower-than-walking buses. Photo: YouTube/NY Governor’s Office

Cuomo began the year hyping his “transformative” agenda for the MTA. But to hear the governor tell it, the future of transit in New York City is all about bells and whistles like USB charging stations and underground Wi-Fi. In four major MTA-related speeches or announcements so far this year, Cuomo mentioned “technology,” Wi-Fi, and mobile devices more than twice as much as basics like reliability, speed, and frequent service.

But it’s the basics that matter most to transit riders, according to a major report released by TransitCenter earlier this week [PDF]. In a survey of 3,000 transit riders across the nation, charging outlets and Wi-Fi ranked dead last on their priorities for service improvements.

What improvements do transit riders want? Shorter trip times, more frequent service, and affordable fares ranked at the top:

Wi-Fi and outlets -- the focal point of Governor Cuomo's 2016 transit agenda -- are at the bottom of the list of transit riders' desired service improvements. Image: TransitCenter
Wi-Fi and power outlets — the focal point of Governor Cuomo’s 2016 transit speeches — are at the bottom of the list of transit riders’ priorities. Chart: TransitCenter

In his marquee transit policy speech in January, Cuomo did list “reliability” and “accessibility” as the top factors that make a strong transit system. But soon he was talking about mobile connectivity as the key to a good transit experience.

“I don’t want to get on a train and feel like a sardine for an hour and half on the way to work,” Cuomo said at the time — so far so good. Then he seemed to inhabit the mind of a Millennial caricature, always needing to be plugged in: “I want to be able to sit in a seat, I want to be able to listen to my music, I want to be able to make a telephone call, be connected to Wi-Fi. I’ve come to expect that. That’s my world.”

Cuomo elaborated when he announced that new MTA buses will be equipped with USB outlets and on-board Wi-Fi:

The days where you get on a bus and you read the newspaper are over, right? And people spend time on a bus, you spend time on a subway car, you spend time in a subway station, you want that time to be productive. If your electronic device is not working, you’re out of commission in so many ways.

In May, at the official unveiling of the first 75 new buses, Cuomo remarked on their aesthetics, noting that he had a Ferrari in the same color and that the new bus design “looks fast.” Looking fast isn’t good for much when you’re poking along in a crowded bus on congested streets, though.

Instead of Wi-Fi and charging outlets, Cuomo should be focused on delivering faster, more reliable service.

Electronic proof-of-payment can speed up buses and improve reliability. Modern subway signals can space trains closer together, relieving crowding and improving reliability. Open gangway cars can carry more people, also reducing crowding and related delays. The Move NY plan would let buses move faster by relieving congestion and help keep fares affordable by raising revenue.

These improvements may not be as easy to implement as ordering buses with USB ports, but neither is overhauling Penn Station or replacing LaGuardia Airport — the two pillars of Cuomo’s infrastructure agenda.

Transit riders will finally have something to thank the governor for if he stops bragging about bells and whistles, and starts throwing his weight behind expediting and implementing real service improvements.

  • Jonathan R

    I get on the bus and read the newspaper every morning; I guess in Cuomo’s eyes I am a dinosaur.

  • Joe R.

    We should aim to make most subway or bus trips so quick that having Wi-Fi or cell phone service won’t matter most of the time. I can see why these things might be important on commuter rail or Amtrak where you might be on a train for a long time, but for most local mass transit users fast, frequent service is much more important.

  • NYCdenizen

    But he said the new busses will have paint-jobs that make them look like Ferraris!

  • Kevin Love

    Instead of “looking fast,” I want my bus to actually be fast.

  • Kevin Love

    No, you are a citizen of NYC. That means in Cuomo’s eyes you are a strange, alien species that he just does not understand.

  • AnoNYC

    I wish they used the money spent on USB ports on paint for more bus only lanes instead.

  • Jason

    but for most local mass transit users fast, frequent service is much more important

    I agree but in NYC, with 24 hour service, I think there’s a reasonable argument that having cell phone service and wifi as both safety features and as a way of letting people check service information during the more infrequent overnight service has more value than it would in a system that closes overnight. (And I don’t see how you beef up overnight frequencies in NYC because otherwise workers would have basically no track access outside of scheduled line shutdowns.)

    Now USB charging ports on buses…no. Just now.

  • Miles Bader
  • Miles Bader

    You’re right that service is more important, but it’s also true that even with a 5-10min ride a bit of distraction is really nice when you’re standing in one place on a crowded train (and these days “distraction” for many people means browsing the web or whatever).

    I don’t think these two things (more frequent service and wifi infrastructure) are really in direct competition with each other, as providing some wifi service should be much, much, cheaper. They should be able to provide wifi service regardless.

    The real problem, of course, is that Cuomo is using wifi service as a distraction to try and keep people from noticing thathe’s not ponying up the money for real improvements.


No matter how bad the service gets, transit riders will always have these USB ports.

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